Complaints and suggestions

In compliance with the provisions of Royal Decree 951/2005 , of July 29, establishing the general framework For the improvement of quality in the General State Administration, the Segura Hydrographic Confederation has a Complaints and Suggestions Unit in charge of collecting and processing both the expressions of dissatisfaction of users with the services and initiatives to improve their quality.

Complaints and Suggestions may be made in person at the Registry office of the Segura Hydrographic Confederation, in Plaza de Fontes, 1, or by any of the forms provided in article 16.4 of the Law 39/2015 , of October 1, of the Common Administrative Procedure of the Public Administrations (Post Offices, in the diplomatic representations or consular offices of Spain in the abroad, and in the registry assistance offices).

For your electronic submission you can use the Common Electronic Register , or the electronic headquarters of the Ministerio para la Transición Ecológica y el Reto Demográfico.

Please note that, in accordance with article 14.2 of Law 39/2015 of Common Administrative Procedure (LPAC), they will be obligated to interact through electronic means with the Public Administrations to carry out any formality of an administrative procedure, among others, the following subjects:

1. Legal entities.
2. Entities without legal personality.
3. Those who carry out a professional activity for which compulsory registration is required, for the procedures and actions they carry out with the Public Administrations in the exercise of said professional activity. In any case, within this group will be understood including notaries and registrars of property and merchants.
4. Those who represent an interested party who is required to interact electronically with the Administration.

Complaints and suggestions unit

General Secretariat
Human Resources and Services Area
Plaza Fontes, 1
30001 - Murcia
Telf .: 968358890
Fax: 968358877